Riderwood Connect

New…. 2-4-19. Erickson IT is committed to correcting all problems with poor signal strength or inconsistent connectivity.  If you are experiencing problems with either of these, please  contact the HELPDESK at 1-800-677-0211 and report your problems.  Hans Keller, Vice President Information Services has committed resources to be sure that all of these problems are addressed and resolved for Riderwood Residents.  

To test your internet speed here at Riderwood go to elm.speedtestcustom.com    Note do NOT enter www. When site comes up just click the GO. This is the ONLY speed test that Erickson Connect staff will pay attention. This is a special test that only measures speed within Riderwood. Other tests to out to remote web sites and speed is dependent on many external factors. A good number for downloads and uploads is above 50 Mbps. Values of over 100 Mbps are possible.   

The Computer Club is collecting information about when/why/how wifi connections are being lost (2-2018). If you experience short wifi outages and have reported this to the Connect team and are still experiencing problems, please send an email describing the problems to trudydowns@gmail.com as the Computer Club has agreed to help IT in managing this program and assuring that the resident WiFi needs are met.

In early 2015 there was a change in Riderwood’s electronic connection to the outside world. While Comcast still provides TV service via a cable entering each apartment, telephone and Internet service is provided by Riderwood over a newly installed fiber optics cable throughout the campus. Internet service and telephone service are not separately billed and are included in each apartment’s monthly rent.

Since Comcast and Verizon no longer provides Internet services, you need a separate email address independent of any internet service provider (ISP). You should move your email to a Internet provider-neutral email system. You can obtain a (free) Gmail, Yahoo or other free email name. That way you are independent of whichever company actually provides Internet services to Riderwood.

The Computer Club will help with this transition. Instructions to convert to GMAIL  have been posted here to show you how best to move your current email account to a new email provider. Attend a meeting of the Computer Club or any of the Riderwood Connect town meetings to hear more details and schedule for this transition to Riderwood Connect. While the Computer Club can provide classes and written instructions to help convert to GMAIL (see below), Erickson IT is still your primary contact for Riderwood Connect questions. Erickson Resident Computer Services will provide help via telephone at 800-677-0211.  Their normal charges apply for assistance in email conversions in your apartment.

Things you have to do

Part 1. Get a new email address.  Note: Any blue word below is a link to the instructions to perform that action. Just click the word to see the document.
Do you use a comcast.net or verizon.net email address? If answer is no, then go to part 2 of this table.
Obtain a new email address. Instructions for obtaining a GMAIL, yahoo (Not yet available) and other free email addresses are available.
Change all contact information for each website where you use your old email address and replace your old email address with your new email address.
The usual process is to log into the website and click on some field that uses words like “My account” or “Contact information” which should be near the top of the screen. Instructions for addressing some of these, such the Owllink website where you register for SAGE classes, PNC Bank, or vendors such as Amazon.com are posted.
Move all of your old email and your address list to your new email site. Instructions to move old email to GMAIL is given HERE.Allowing less secure apps to access your account:

Google may block sign in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safer.

Some examples of apps that do not support the latest security standards include:

  • The Mail app on your iPhone or iPad with iOS 6 or below
  • The Mail app on your Windows phone preceding the 8.1 release
  • Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird
Tell all of your contacts (friends, relatives, companies you deal with) your new email address. Make sure all of your contacts know where you now are. Change your Comcast email to forward all email to your new address.
Monitor your old email site for several months. Periodically (perhaps once a week) check your old email address. If there is any mail there that you care about, that means there are contacts and websites you work with whom you have not informed of the change. Let them know of your changed email by following one of the above steps. If the email is spam, just ignore it. You don’t particularly want it to follow you to the new email site.
Part 2. Change your antivirus software.
Do you use Comcast’s free antivirus software on your computer? If answer is no, then you are done. Relax.
Replace the formerly free Comcast antivirus software with new antivirus software. Consumer Reports (June 2014) recommends the following free anti-malware programs: Avast, Avira. For a fee you can get security suites from: ESET, G Data, F-secure, Kaspersky, Bitdefender, and Avira. They are all in the price range of $60 to $100 per year. Step by step instructions to install the free version of AVG antivirus is here: installing AVG anti-virus software.  Note that you can pay $14.99 to AVG to handle the complete installation of AVG to your computer. More information is at: http://www.avg.com/us-en/express-installation

If you have further questions, call the Erickson IT Service Desk: 800-677-0211

(Last updated 8/14/2019)

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